Last updated: March 17, 2026

At KINGS WAVE GLOBAL SERVICES, we strive to ensure that you are satisfied with your purchase. If, for any reason, you are not completely satisfied, you may be eligible for a refund under the conditions outlined below.

1. Returns Period

You may return products within 7 days of delivery for a refund, provided that the returned item meets all conditions described in this policy.

2. Refund Eligibility

Refunds are available only if the returned product satisfies all of the following:

  • The product has not been misused, mishandled, or damaged by the customer.
  • Consumable items must not have been used or installed.
  • The product must retain all original serial or UPC numbers; tampered or missing numbers will void eligibility.
  • Damage or defects must be covered under the manufacturer’s warranty.
  • The product must be returned with all original packaging and accessories, including the box, manufacturer’s packaging (if any), and all items originally included.
  • Items labeled with a “No Returns” policy are not eligible for refund or replacement.

3. Non-Eligible Returns

Refunds or replacements will not be issued for:

  • Damage caused by misuse or improper handling.
  • Consumable items that have been used or installed.
  • Products with tampered or missing serial/UPC numbers.
  • Damage or defects not covered by the manufacturer’s warranty.
  • Products returned without all original packaging and accessories.
  • Items explicitly marked as No Returns.

4. How to Request a Refund

To initiate a refund, please contact us via:

Include your order number, product details, and reason for return. Our support team will guide you through the process.

5. Refund Processing

Once we receive and inspect your returned product:

  • If the return meets all eligibility requirements, your refund will be processed.
  • Refunds are issued using the same payment method used for purchase.
  • Please allow a few business days for the refund to reflect in your account, depending on your payment provider.

6. Important Notes

  • Shipping costs for returned items may not be refundable unless the return is due to our error (e.g., wrong item sent or defective product).
  • KINGS WAVE GLOBAL SERVICES reserves the right to refuse returns that do not meet these conditions.

This policy ensures transparency and a smooth return experience for our customers.